Leading Change In a Complex and Challenging Environment
This session will discuss how to manage change in a complex, change saturated, post acquisition environment where lack of accountability and fear to act have become the norm. We will cover how to apply just-in-time change management in an ever-changing environment, use visual aids to help leaders comprehend and work through decisions, and how to support your clients through an emotional transition, without taking the burden on yourself.
1. Applying just-in-time management when timelines are unknown
2. Using visual aids to facilitate discussion/consensus/decisions
3. Supporting employees through emotional transitions
Hilary Lee is a Partner and Director at Centric Consulting with 15+ years of experience across a wide array of executive, technology and business topics including executive/leadership development, ITO/BPO sourcing, governance, organizational alignment, business analysis, project/program management, (organizational) change management, organizational design, process improvement, and more.
Hilary manages multiple projects across multiple clients for the Centric Chicago team, focusing on providing the best experience that she can for both her clients and her teams. She understands what each individual needs from their relationship and tailors her approach, making her a reliable and credible People and Change leader with clients.
Rebecca Luzadder is a Manager with our People and Change team and has a passion for bringing clarity to chaos and helping her clients move through complex change. She has 10+ years of experience in Change Management, Project/Program Management and Marketing and has led a variety of initiatives as a dual Change/Program lead including Windows 10 migrations, CRM migration and rebranding, Workday HCM implementation, custom Client Portal design and launch, and WalkMe.
Over the last year, Rebecca has worked with a client in the Supply Chain industry, providing program strategy and change leadership on a process, technical, and cultural change initiative in a post acquisition environment. Rebecca lives in Evanston, Illinois with her wife and fur-children and is a strong advocate for LGBTQ+ inclusivity and creating safe and equitable workplaces.